Terms & Conditions
Welcome to wisewhats.com. These Terms & Conditions govern your access to and use of our website, as well as purchases made through our online store.
By accessing our website, browsing our products, placing an order, or using any service provided through wisewhats.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Store
wisewhats.com is an online retail store serving customers primarily in the United States.
Our business operates from:
Av. de la Ciencia, 16, 13005 Ciudad Real, Spain
For questions regarding our products, orders, or website services, you can contact us at:
Email: [email protected]
2. Website Use
You may use wisewhats.com for lawful personal and shopping-related purposes.
When using our website, you agree not to:
Use the website for unlawful or fraudulent activities
Attempt to interfere with the website's operation or security
Access areas or information that you are not authorized to access
Introduce malicious software, viruses, or harmful code
Copy, reproduce, or commercially exploit website content without permission
Use automated systems to collect website content in a manner that interferes with normal website operation
Provide false, misleading, or inaccurate information when placing an order or creating an account
We reserve the right to restrict or terminate access to the website where we reasonably believe that a user has violated these terms or has engaged in abusive, fraudulent, or harmful activity.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, and other product information displayed on our website are accurate and useful.
However, slight differences may occur due to screen settings, lighting conditions, photography, manufacturing variations, or differences between individual devices.
Product availability, specifications, and other details may change without prior notice.
We reserve the right to correct errors or inaccuracies in product information when identified.
4. Prices and Currency
Product prices displayed on wisewhats.com are shown in the currency indicated on the website or during checkout.
Prices may change from time to time due to changes in product costs, promotions, inventory, exchange rates, or other business considerations.
A price change will not normally affect an order that has already been accepted and confirmed.
We make reasonable efforts to maintain accurate pricing information. However, if a significant pricing error occurs, we reserve the right to contact the customer before fulfilling the affected order and, where appropriate, cancel the order and issue a refund.
5. Orders and Order Acceptance
Placing an order through wisewhats.com constitutes an offer to purchase the selected products.
After submitting an order, you may receive an order confirmation email acknowledging that we have received your order.
An order confirmation does not necessarily mean that the order has been finally accepted for fulfillment.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including situations involving:
Product availability issues
Pricing or product information errors
Suspected fraudulent transactions
Unusual or potentially unauthorized purchasing activity
Incorrect customer or shipping information
Technical or system errors
Restrictions affecting delivery to the requested destination
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method where appropriate.
6. Payment
Orders must be paid using an available payment method presented during checkout.
Payment information may be processed by third-party payment service providers. We do not normally store complete payment card information on our own servers.
You represent that you are authorized to use the payment method submitted for your order.
If a payment cannot be successfully authorized or completed, we may delay or cancel the affected order until payment has been successfully confirmed.
7. Shipping and Delivery
Orders for customers in the United States are shipped from Spain.
Orders are generally processed within 1–3 business days, followed by an estimated 5–10 business days of transportation. The estimated total delivery period is approximately 6–13 business days.
Our daily order cut-off time is 4:00 PM CET (UTC+1).
Orders of $30 or more qualify for free shipping, while orders below $30 are subject to a $3 shipping fee.
Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur due to customs procedures, carrier operations, weather, public holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.
For additional information, please refer to our Shipment and Delivery Policy.
8. Returns, Refunds, and Exchanges
We accept eligible returns and exchanges in accordance with our Refund & Return Policy.
Return or exchange requests must generally be submitted within 15 days of delivery.
Returns for defective or transportation-damaged products may be handled differently from returns requested because of personal preference, incorrect size selection, ordering the wrong product, or other customer-related reasons.
For non-defective returns and customer-requested exchanges, the customer is generally responsible for the applicable return shipping and, where applicable, replacement shipping costs.
Customers must contact us before mailing a return in order to receive the appropriate return instructions and shipping address.
9. Customer Responsibilities
When placing an order, you are responsible for providing accurate and complete information.
This includes your name, email address, shipping address, telephone number when required, and any other information necessary to process and deliver your order.
If incorrect information results in a failed delivery, returned package, additional shipping expense, or other issue, the customer may be responsible for the resulting costs.
10. Intellectual Property
Unless otherwise stated, the content appearing on wisewhats.com, including text, product descriptions, graphics, photographs, logos, page layouts, website design, icons, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.
You may access and use this website for lawful personal shopping purposes and other purposespermitted by these Terms.
You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our website content without prior written permission.
11. User-Submitted Content
If you submit reviews, comments, photographs, feedback, suggestions, or other content to wisewhats.com, you are responsible for ensuring that the content is lawful and does not infringe the rights of another person.
By submitting content, you grant us permission to use, reproduce, display, and publish that content for legitimate business purposes, including displaying customer reviews or improving and promoting our services, subject to applicable law.
We reserve the right to remove submitted content that is unlawful, misleading, abusive, offensive, irrelevant, or otherwise inappropriate.
12. Third-Party Services and Links
Our website may use third-party services or contain links to external websites.
These services may include payment providers, shipping carriers, analytics providers, hosting services, security services, and other technology providers.
Third-party websites and services are operated independently from wisewhats.com and may have their own terms, privacy policies, and practices.
We are not responsible for the content, availability, security, or policies of third-party websites that we do not control.
13. Website Availability
We aim to keep wisewhats.com available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Temporary interruptions may occur because of maintenance, software updates, hosting issues, technical failures, security incidents, network problems, or circumstances outside our control.
We may modify, suspend, or discontinue any part of the website when reasonably necessary.
14. Disclaimer of Warranties
To the extent permitted by applicable law, wisewhats.com and its website services are provided on an “as available” and “as is” basis.
We do not guarantee that the website will always operate without interruption or that all website content will always be completely accurate, current, or free from errors.
Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded or limited.
15. Limitation of Liability
To the extent permitted by applicable law, wisewhats.com will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, inability to access our services, or circumstances beyond our reasonable control.
This may include losses associated with delays caused by carriers, customs authorities, payment providers, internet service disruptions, natural events, or other external circumstances.
Nothing in these terms limits liability where such limitation is prohibited by applicable law.
16. Events Beyond Our Control
We will not be considered in breach of these terms when our ability to perform an obligation is affected by circumstances that are outside our reasonable control.
Such circumstances may include natural disasters, severe weather, war, civil disturbances, labor disruptions, transportation interruptions, government actions, customs delays, widespread technical failures, cybersecurity incidents, or other extraordinary events.
We will make reasonable efforts to resume normal operations as soon as practical.
17. Privacy
Your use of wisewhats.com is also subject to our Privacy & Cookie Policy, which explains how personal information and cookies may be collected and used.
By using our website, you acknowledge that you have had the opportunity to review that policy.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.
Updated terms will be posted on this page with a revised update date.
Your continued use of the website after updated terms are posted constitutes acceptance of the revised terms to the extent permitted by applicable law.
19. Governing Law and Consumer Rights
These Terms & Conditions are intended to operate in accordance with applicable laws.
Because wisewhats.com operates from Spain and primarily serves customers in the United States, different legal protections may apply depending on the customer's location and the nature of the transaction.
Nothing in these Terms & Conditions is intended to remove, restrict, or waive mandatory consumer rights that cannot legally be excluded.
Where applicable law provides consumers with rights or remedies that conflict with a provision of these terms, those mandatory rights will prevail.
20. Contact Information
If you have questions about these Terms & Conditions, an order, our services, or any other matter relating to wisewhats.com, please contact us:
Website: wisewhats.com
Email: [email protected]
Business Address: Av. de la Ciencia, 16, 13005 Ciudad Real, Spain
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.
Last Updated: August 18, 2026
