Shipment and Delivery
Thank you for shopping at wisewhats . International shipping may experience delays due to COVID-19. To track your order, please contact wisewhats ( [email protected] ) so we can provide you with the tracking number .
Order processing time
( 1 ) It is the time elapsed between the moment the customer places the order and the moment the seller delivers the order to the delivery service.
( 2 ) Orders are typically shipped within 1-3 business days after order confirmation/payment. Order deadline 16:00(UTC/GMT+1).Orders placed on weekends may experience delays.
( 3 ) Our warehouse is only open Monday through Friday during standard business hours, excluding holidays. In these cases, we take steps to ensure shipping delays are kept to a minimum.
Shipping cost and transit time
We offer free shipping.
Total delivery time is 4-10 business days (processing time + shipping time).
Follow-up
You will receive an email when your order has shipped. You will be provided with a tracking number (the tracking number will be active within 24 hours). Please note: this may take longer during events or holidays.
· Tracking information may take 24 to 48 hours to update.
If you can't track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery time exceeded
International shipping may experience delays due to COVID-19. If your order is delayed, please contact us by email at [email protected] and we will check with the shipping company in a timely manner. Thank you for your understanding and support.
Can the order be delivered to multiple addresses?
We do not offer shipping to multiple addresses for the same order.
If you would like items shipped to multiple addresses, please place separate orders.
Order cancellations
We may cancel your order if you contact us promptly after purchase. If you complete payment and the package isn't shipped, you can cancel the order before delivery and we will refund you in full .
· Orders cannot be canceled once the package has been shipped .
About taxes
In rare cases, your government, not our site, may charge customs fees on orders. You will be responsible for these charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Telephone : +34665014967
Email : [email protected]
Address : Av. de la Ciencia, 16, 13005 Ciudad Real, Spain
